Refund and Return Policy – TEAMALI
Effective Date: March 10, 2025
At TEAMALI, we are committed to providing high-quality home products and a satisfying shopping experience. If for any reason you are not fully satisfied with your purchase, please review our Refund and Return Policy below.
1. Return Policy
We offer a 30-day return window for most products purchased from TEAMALI. If you are not satisfied with your purchase, you can return the item within 30 days from the date of delivery. To qualify for a return, the following conditions must be met:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required, such as an order confirmation or receipt.
2. Non-Returnable Items
Some items are not eligible for return due to health, safety, or hygiene reasons, including but not limited to:
- Personalized products (such as engraved items).
- Opened or used items (unless damaged or defective).
- Gift cards.
Please review the specific product details before making your purchase to ensure it is eligible for return.
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact our Customer Service at info@teamali.xyz or call +1 727-255-7748.
- Provide your order number, product name, and reason for return.
- We will guide you through the return process, which may include providing a return shipping label.
Please note that customers are responsible for the return shipping costs, except in the case of damaged or incorrect items.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.
- Refunds for returned items will be issued for the purchase price minus any shipping costs, unless the return is due to a defective or incorrect item.
- Exchange: If you prefer an exchange, we will send the new item once we receive your returned product, based on availability.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving the product. We will offer a free return and provide either a refund or replacement, depending on your preference and stock availability.
6. Late or Missing Refunds
If you haven’t received a refund within the expected time frame:
- Check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
- Contact us if you have done all of the above and still have not received your refund.
7. Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired product. Unfortunately, we cannot guarantee stock availability for exchanges, but we will assist you in finding a suitable replacement.
8. Contact Us
If you have any questions or concerns about our Refund and Return Policy, feel free to contact us:
TEAMALI
Email: info@teamali.xyz
Phone: +1 727-255-7748
Website: teamali.xyz
Address: 1047 Badger Pond Lane, Florida, United States